Youngs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
How we use your data
We require information to understand your needs and provide you with a service, and for the following reasons: –
- To respond effectively to our client’s enquiries & matters.
- For internal record keeping purposes to meet our legal and regulatory compliance framework.
- We may use the information to improve our products and services.
- Analyse the usage of our website.
This information is collected in several ways such as through our contact form on our web page, over a telephone conversation or corresponding by email & post. We also utilise voice recording for training and monitoring purposes.
Your personal information includes details such as your name, home address, telephone number, email address, financial information, medical history and other relevant details to your enquiry or matter.
Data Shared with third parties
We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so. Our work for you may require us to give information to third parties such as expert witnesses and professional advisers to administer your enquiry and meet contractual obligations in line with your instructions. Additionally, financial data is shared with the Government for tax & audit purposes arising from the billing of any services and payment made by to the firm. We may also share your information with our regulators for monitoring and audit purposes.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You may request details of personal information which we hold about you. We will send you a copy of your information within 30 days of your request at no extra cost, except in exceptional circumstances which will be discussed with you prior to processing your request. If you would like a copy of the information held on you, please contact us by post or through our Contact us page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
You have the right to ask that we erase all personal information we hold about you. Due to regulatory compliance reasons we hold personal information for seven years on instructed matters. Please contact us in writing by email or post and if we are able to fulfil your request we will do so in 30 days.
If you have any comments, queries or complaint regarding our use of your data please get in touch through our Contact us page or in writing to Youngs, Edward House, Uttoxeter Road, Stoke-on-Trent, Staffordshire, ST3 1NZ.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.